Privacy Policy for SaralSeva

Last Updated: June 9, 2026

Introduction

SaralSeva ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SaralSeva mobile application.

By using the application, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

When using SaralSeva, we may collect the following information:

• Full Name
• Mobile Number
• Email Address (if provided)
• Address Details
• Complaint Information submitted through the application
• Documents or images uploaded by users

Device Information

We may automatically collect certain information, including:

• Device Model
• Operating System Version
• Application Version
• Device Identifiers
• IP Address
• Usage and Diagnostic Data

How We Use Your Information

• Provide and maintain SaralSeva services.
• Process and manage complaints submitted through the application.
• Improve user experience and application performance.
• Respond to user inquiries and support requests.
• Prevent fraudulent or unauthorized activities.
• Comply with applicable legal obligations.

Location Information

If location services are enabled, SaralSeva may collect location information to help users submit accurate complaints and access location-based services.

Location data is collected only with your permission.

Camera and Storage Permissions

Camera

Used to capture images related to complaints and service requests.

Storage / Photos

Used to upload supporting documents and images for complaint submissions.

These permissions are used solely for the intended functionality of the application.

Data Sharing and Disclosure

We do not sell, rent, or trade users' personal information.

Information may be shared only:

• When required by law or legal processes.
• To protect the rights, safety, and security of users and the public.

Data Security

We implement reasonable security measures to protect user information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

SaralSeva is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we learn that personal information has been collected from a child without parental consent, we will take appropriate steps to delete it.

Third-Party Services

The application may use third-party services such as:

• Google Play Services
• Firebase Analytics
• Firebase Crashlytics
• Firebase Cloud Messaging (FCM)

These services may collect information according to their own privacy policies.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Withdraw consent where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.